Something wrong? Start here.
Most issues — a booking, a payment, a profile problem — are resolved fastest by writing to our support team. If you are not satisfied with the outcome, you can escalate to our Grievance Officer, whose details are published below as required by Indian law.
General support: support@emunityclub.com — we aim to reply within 2 business days.
01 Contact us
- ✦ Support — support@emunityclub.com
- ✦ Payments, refunds & escrow — support@emunityclub.com with your booking reference
- ✦ Privacy & data requests — support@emunityclub.com
- ✦ Account deletion — see Delete your account
Please include the phone number registered to your account, and a booking reference where relevant. It lets us verify you and find the issue without a round trip.
02 What to expect
- ✦ We acknowledge every complaint within 24 hours of receipt.
- ✦ We aim to resolve complaints within 15 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- ✦ Requests to remove unlawful content are actioned within the timelines those Rules prescribe.
03 Grievance Officer
Published in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020.
- ✦ Name — PENDING: NAME REQUIRED BEFORE LAUNCH
- ✦ Designation — Grievance Officer, Emnexus Technologies LLP
- ✦ Email — grievance@emunityclub.com
- ✦ Registered address — PENDING: REGISTERED OFFICE ADDRESS REQUIRED BEFORE LAUNCH
Please escalate to the Grievance Officer only after contacting support, and include your earlier correspondence so the matter can be reviewed in full.