What happens to the money when plans change.

01 Gig bookings

When a venue confirms an artist, it pays an advance which Emunity holds in escrow with our regulated payment partner. The balance is paid after the performance. Funds are released to the artist only once the gig is completed.

If the artist cancels

• ✦ The venue receives a 100% refund of the advance, regardless of notice period.
• ✦ The artist receives nothing for that booking.

If the venue cancels

The refund is tiered by how far ahead of the gig start time the cancellation is made:

• ✦ More than 48 hours before — 100% of the advance is refunded to the venue.
• ✦ Between 24 and 48 hours before — 50% of the advance is refunded. The remainder is released to the artist as a cancellation fee.
• ✦ Less than 24 hours before — no refund. The advance is released to the artist as a cancellation fee.

This tiering exists because an artist who has held a date turns down other work to do so. The closer to the gig, the less able they are to replace it.

02 Table bookings

Table bookings made through Emunity are confirmed once paid. Cancellation and refund terms for a table are set by the venue hosting the event. Where a venue cancels an event outright, table bookings for that event are refunded in full.

03 Emunity Premium

• ✦ Premium is a one-time purchase granting a 30-day period — it is not an auto-renewing subscription, so there is nothing to cancel and no recurring charge to stop.
• ✦ Because the benefits apply immediately on purchase, a Premium period is non-refundable once activated.
• ✦ Eligible users may activate a one-time free 30-day trial instead of paying. The trial can be used once per account.
• ✦ If you were charged more than once for the same period, or charged in error, contact us and we will refund the duplicate in full.

04 How and when refunds reach you

• ✦ Refunds are issued to the original payment method. We cannot redirect a refund to a different card, account, or UPI ID.
• ✦ Emunity initiates the refund immediately on cancellation. Your bank or card issuer then takes typically 5–7 business days to post it.
• ✦ You will see the refund confirmed in the app as soon as our payment partner accepts it, which may be before it appears on your statement.

05 Failed and duplicate payments

If money left your account but the booking did not confirm, it is normally reversed automatically by the payment provider within 5–7 business days. If it has not appeared after that, contact us with the date, amount, and payment reference and we will trace it.

06 Disputes

If a gig did not happen as agreed — the artist did not appear, the venue turned them away, or the performance materially differed from what was booked — raise it with us before the balance is released. Contact support@emunityclub.com with the booking reference. We review both sides and may refund, part-refund, or release funds accordingly.

For unresolved complaints, see our Support & Grievance page.